MAXA Financial is proud to announce that 2-Step Verification for online banking and the MAXA Financial Mobile App is now here! Additionally, Self-Serve Personal Access Code (PAC) Reset is now available, which enables you to reset your PAC (or password) online safely. Your safety is our top priority, so we continuously invest in new tools and features to keep your personal and financial information safe.
2-Step Verification helps safeguard your money against fraud by creating an extra barrier that is harder for cybercriminals to break through. It is an essential step towards keeping your accounts safer and giving you peace of mind knowing you are better protected when banking online.
How to enroll in 2-Step Verification
Before you start: For security purposes, your (memorized) sign-in information will not carry over. If you have your MemberCard Number and PAC saved in the MAXA Financial Mobile App or browser for online banking, you will need to re-enter your information when you enroll in 2-Step Verification for the first time.
Self-Serve PAC Reset cannot be used unless you are enrolled in 2-Step Verification. If you do not currently have access to your login information (MemberCard Number or PAC), please contact us at 1-866-366-MAXA (6292), and our team will be happy to assist you.
Step 1: Login to Online Banking or MAXAFinancial Mobile App.
Step 2: You will be prompted to enroll in 2-Step Verification.
Step 3: The prompts will ask you to enter either a mobile phone number or email address to receive verification codes.
Step 4: Open the SMS text message or email and enter the verification code included in the body of the message to finish enrollment and login to your account (this code will expire after 10 minutes).
Step 5: You’re all done! Your account has an additional layer of security.
For more information on how to use the updated platforms, check out these guides:
How 2-Step Verification protects your information
2-Step Verification is a type of multi-factor authentication that protects your information by requiring a second “factor” to confirm your identity when signing into your accounts in addition to your MemberCard Number and Personal Access Code.
When enrolling for 2-Step Verification, you will be asked to choose a primary email or mobile phone number to send a one-time verification code. This verification code will ensure that you, and only you, have access to your account.
MAXA Financial will never ask for personal or financial information like account numbers, PINs, codes, or passwords through email or text message or ask you to click on any links when prompted for 2-Step Verification.
Frequently Asked Questions
Why do I need to enroll in 2-Step Verification?
2-Step Verification helps safeguard your money against fraud by creating an extra barrier that is harder for cybercriminals to break through. It is an essential step towards keeping your accounts safer, which is why it is mandatory for all MAXA Financial members who use online banking or MAXAFinancial Mobile App.
If you are unable to enroll, please contact our Virtual Services at 1-866-366-MAXA.
Will I need to set up memorized cards (MemberCard Number and PAC) again?
Yes, for security purposes, you will need to reset up your memorized cards on the online banking platform and MAXA Financial Mobile App after enrolling in 2-Step Verification.
Please have your MemberCard Number and Personal Access Code (PAC) ready prior to the update, as you will need to re-enter your login information.
* Please contact us at 1-866-366-MAXA prior to the update if you no longer have access to your login information (MemberCard Number or PAC).
Will all my settings such as e-Transfer Recipients, Bill Payment Schedules and Security Alerts be affected by this update?
No. All current settings such as Bill Payment Schedules, e-Transfer Recipients, Payee Names and Security Alerts will not be affected.
How does 2-Step Verification work for joint accounts?
Each joint account holder has a MemberCard to login to their account. Both individuals on the joint account will need to sign up for 2-Step Verification with their separate logins.
Can I register for 2-Step Verification via both text and email?
Yes. However, when you first enroll, you can enter only one choice (text or email) to receive notifications. You can register a second verification method after updating your contact information using the Profiles and Preferences screen in online banking to add another notification channel.
Note: You will still need to select either text or email as your preferred method of notification, and you can only register one email and one phone number.
Will there be any downtime or disruption to the online banking system or app during the update?
No, there won’t be any disruption to the online banking system or MAXA Financial Mobile App.
What should I do if I do not receive my verification code?
- If you do not receive the notification within 5 minutes, try re-sending the code, using the Send New Code option on the Enter Your Verification Code screen.
- If you are using email to receive a verification code, be sure to check your spam/junk folder.
- If you think there was an error when inputting your phone number/email, you can click “change the phone number here.” or “Change the email here” depending on where you want the code to be delivered.
- If you continue to experience issues with your verification code delivery, please call Virtual Services at 1-866-366-MAXA.
How long before a verification code expires and is no longer valid?
Your verification code expires after approximately 10 minutes.
What do I do if I lost my phone and/or access to the email associated with my 2-Step Verification?
If you are unable to access your mobile phone or email associated with your 2-Step Verification, please call our Virtual Services at 1-866-366-MAXA to reset.
You will be prompted to re-enroll when logging into online banking or the MAXA Financial Mobile App.
Self-Serve PAC Reset FAQ
How do I use Self-Serve PAC Reset?
Please check out our Online Banking or MAXAFinancial Mobile App Guides for step-by-step instruction.
*Note: You will need to enroll in 2-Step Verification before accessing Self-Serve PAC Reset. You will also need to know your MemberCard Number and the last three digits of your Social Security Number (SIN) or Date of Birth (DOB) to reset your PAC.
Is Self-Serve PAC Reset available on the mobile app?
Yes, you can reset your PAC on the MAXAFinancial Mobile App by clicking the “Forgot Password?” on the login screen and
Can Self-Serve PAC Reset be used before setting up 2-Step Verification?
No, enrolling in 2-Step Verification is mandatory for accessing the Self-Serve PAC Reset feature.