Member Notice: Some members will receive new MemberCards in the mail through the month of May. You will need to use the new card to access your banking. Learn more
Maxa Financial

Important Update – New MemberCard Replacement

At MAXA Financial, your security and convenience are our top priorities. To ensure you continue to have access to the latest in debit card technology and security, we are updating MemberCards for select members. 

What’s Changing?

Starting in May through June, select members will receive a replacement MemberCard (debit card) in the mail. This is due to a card manufacturing error that is affecting the tap function on MemberCards at some merchant terminals (i.e., convenience stores, shops, etc.). Your new card will look different but will have the same 19-digit number (PAN) as your current card.

There is no change to your Personal Access Code (PAC) or online banking login credentials. Your current access to MAXA Financial Online Banking and the MAXA Financial Mobile App will continue to work seamlessly. 

Once you receive your new MemberCard, please:  

  1. Activate the contactless (tap) feature on your new card, you will need to complete a contact transaction first i.e., point-of-sale (POS) or ATM transaction. This step will ensure your card is fully set up for contactless payments. 
  1. Begin using it immediately for all debit transactions. 
  1. Destroy your old card securely. Using the updated card ensures continued security and support. 

 

Frequently Asked Questions

 

Why are MemberCards being replaced? 

Select members’ cards are being replaced due to recent contactless payment issue. Only those who are impacted will receive new MemberCards. This update demonstrates our commitment to ensuring a seamless banking experience for you.

Will my old card still work for online banking? 

Yes, online banking remains available and will continue to work upon activation of the new card.

What if I don’t use my card often and it has stopped working? 

No branch visit is needed. Simply call us at 1-866-366-MAXA (6292) to request a new card. It will be mailed to you within a month.

Will I need to reset my PAC or PIN? 

No. Your PIN and PAC will remain the same. The only action required is to start using the new card by completing a contact transaction first i.e., point-of-sale (POS) or ATM transaction.

Have questions or need help?

If you experience any issues with your MemberCard or have concerns about activation, please call 1-866-366-MAXA (6292). Our Virtual Services team is available:
• Monday to Friday: 8:00 AM – 8:00 PM CST
• Saturday: 8:00 AM – 4:00 PM CST

Security Reminder:
MAXA Financial, nor Westoba Credit Union, will never contact you to request your Personal Access Code (PAC), PIN, or other sensitive banking details. If you receive a suspicious message or phone call, contact us immediately at 1-866-366-MAXA (6292).