Due to the Canada Post strike, delivery of printed items, including member statements, may be delayed.
Maxa Financial

1-866-366-MAXA Update Coming August 12

We’re upgrading the contact centre technology used by the MAXA Financial team starting August 12. This behind-the-scenes change will align with the system already used successfully by Assiniboine Credit Union, helping us deliver more consistent and efficient support.

 

What this means for you:

 

Same friendly team – You’ll still speak with the same friendly Westoba team you know and trust.

Same support, better tools – Our team will have upgraded systems to help serve you more efficiently.

Helpful new features – You might notice improvements like:

  • New hold music (you can choose your preference!)
  • Estimated wait times
  • Advance alerts for holiday closure – these messages can help members plan ahead.

 

This is just the first step in creating a unified contact centre experience across legacy ACU, legacy Westoba/MAXA Financial, and legacy Caisse. We plan to bring Caisse onto the same system later this fall.

We’re committed to making this a smooth transition while continuing to provide the personalized service you expect from your credit union.