MAXA Financial will merge with Outlook Financial as part of the approved merger between Assiniboine Credit Union, Caisse Financial Group, and Westoba Credit Union. The transition will occur in 2026, with dates and details shared soon.
Maxa Financial

1-866-366-MAXA Update Coming August 12

We’re upgrading the contact centre technology used by the MAXA Financial team starting August 12. This behind-the-scenes change will align with the system already used successfully by Assiniboine Credit Union, helping us deliver more consistent and efficient support.

 

What this means for you:

 

Same friendly team – You’ll still speak with the same friendly Westoba team you know and trust.

Same support, better tools – Our team will have upgraded systems to help serve you more efficiently.

Helpful new features – You might notice improvements like:

  • New hold music (you can choose your preference!)
  • Estimated wait times
  • Advance alerts for holiday closure – these messages can help members plan ahead.

 

This is just the first step in creating a unified contact centre experience across legacy ACU, legacy Westoba/MAXA Financial, and legacy Caisse. We plan to bring Caisse onto the same system later this fall.

We’re committed to making this a smooth transition while continuing to provide the personalized service you expect from your credit union.