Due to the Canada Post strike, delivery of printed items, including member statements, may be delayed.
Maxa Financial

Important Update – New MemberCard Replacement

MemberCard Update July 30, 2025:

We’re aware of some issues affecting recently mailed MemberCard replacements. While all cards have been processed and sent by our card provider, some members have:

  • Received unexpected mail with PIN information
  • Experienced trouble changing their PIN at ATMs or branches, even when using the correct PIN

We’re actively working with our card partner to understand and fix the problem. In the meantime, if you’re having trouble using your card or changing your PIN, please contact us at 1-866-366-MAXA (6292) and we’d be happy to help.

In preparation to speak with one of our team members, please have the following details available where possible:

  • The exact error message received.
  • What you were attempting to do (e.g., point-of-sale transaction).
  • The date, time, and amount of the transaction.

This information will help our teams investigate and resolve issues more effectively.

We’ll share more updates as soon as we have them. Thank you for your patience.

MemberCard Update July 28, 2025: Delivery of some MemberCards may be delayed until late July. Please note that the new card is necessary to access your banking services.

 

At MAXA Financial, your security and convenience are our top priorities. To ensure you continue to have access to the latest in debit card technology and security, we are updating MemberCards for select members. 

What’s Changing?

Starting in May through June, select members will receive a replacement MemberCard (debit card) in the mail. This is due to a card manufacturing error that is affecting the tap function on MemberCards at some merchant terminals (i.e., convenience stores, shops, etc.). Your new card will look different but will have the same 19-digit number (PAN) as your current card.

There is no change to your Personal Access Code (PAC) or online banking login credentials. Your current access to MAXA Financial Online Banking and the MAXA Financial Mobile App will continue to work seamlessly. 

Once you receive your new MemberCard, please:  

  1. Activate the contactless (tap) feature on your new card, you will need to complete a contact transaction first i.e., point-of-sale (POS) or ATM transaction. This step will ensure your card is fully set up for contactless payments. 
  1. Begin using it immediately for all debit transactions. 
  1. Destroy your old card securely. Using the updated card ensures continued security and support. 

 

Frequently Asked Questions

 

Why are MemberCards being replaced? 

Select members’ cards are being replaced due to recent contactless payment issue. Only those who are impacted will receive new MemberCards. This update demonstrates our commitment to ensuring a seamless banking experience for you.

Will my old card still work for online banking? 

Yes, online banking remains available and will continue to work upon activation of the new card.

What if I don’t use my card often and it has stopped working? 

No branch visit is needed. Simply call us at 1-866-366-MAXA (6292) to request a new card. It will be mailed to you within a month.

Will I need to reset my PAC or PIN? 

No. Your PIN and PAC will remain the same. The only action required is to start using the new card by completing a contact transaction first i.e., point-of-sale (POS) or ATM transaction.

Have questions or need help?

If you experience any issues with your MemberCard or have concerns about activation, please call 1-866-366-MAXA (6292). Our Virtual Services team is available:
• Monday to Friday: 8:00 AM – 8:00 PM CST
• Saturday: 8:00 AM – 4:00 PM CST

Security Reminder:
MAXA Financial, nor Westoba Credit Union, will never contact you to request your Personal Access Code (PAC), PIN, or other sensitive banking details. If you receive a suspicious message or phone call, contact us immediately at 1-866-366-MAXA (6292).