MAXA Financial Mobile App Update – February 19th, 2025
Please be advised that as of February 25th, 2025, the previous version of our MAXA Financial Mobile App (Version 17.5) will no longer be supported.
If you have your automatic app update setting turned on, the app will update automatically to the new app (Version 17.20). If your automatic app update setting is turned off on your phone, your phone will prompt you to update your app on or after February 19th, 2025, and the old version will no longer be available.
The latest version of the MAXA Financial app is compatible with iOS 15 and Android 10 or higher.
If you have questions or concerns, please reach out to our Virtual Services team by calling Virtual Services at 1-866-366-MAXA (6292).
We apologize for the inconvenience and thank you for your patience.
*MAXA Financial never solicits personal information, such as your Personal Access Code (PAC), through our digital channels or via phone call – contact us if you suspect suspicious activity.
Frequently Asked Questions
Will I need to re-set up my FaceID or Biometric Login?
No, you will not need to re-set up your FaceID or Biometric Login for this update. All your login information will be automatically saved.
If you do not currently have access to your login information (MemberCard Number or Personal Access Code), please contact us at 1-866-366-MAXA (6292), and our team would be happy to assist you.
Will all my settings and information be carried over to the new version of the app?
Yes, all settings and information saved in our previous app version will be carried over, including important functions such as Bill Payments Schedules, e-Transfers Recipients and Payee Names.
Will there be any downtime or disruption to the app during the transition?
No, there won’t be any disruption to the MAXA Financial Mobile App; however, the new app may not be available until February 19th, 2025.
Why are you asking us to update our app?
In order to bring you the latest digital banking services and features in the future, our current MAXA Financial Mobile App requires an update.
Will there be any new features or improvements in the updated app?
While the look and functionality will stay the same, we are making performance improvements that will allow us to continue to improve our digital banking services in the future.
Will I have to re-download the mobile app?
If you have your automatic app update setting turned on, the app will update automatically.
If your automatic app update setting is turned off on your phone, your phone will prompt you to update your app, and the old version will no longer be available.
Will this affect all my online banking (desktop) with Westoba?
This update will not affect our Online Banking platform which is available via https://auth.maxafinancial.com/login .
What is the deadline to update my app?
You will need to update your application by February 25, 2025. There will be a countdown pop-up to remind you to update.
What if I encounter issues when downloading or installing the update?
If you experience any issues during the download or installation process, please reach out to our Virtual Services team by calling 1-866-366-MAXA (6292) or emailing info@maxafinancial.com for assistance.