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Fraud Awareness Month

At MAXA Financial, we want you to bank with confidence and a greater peace of mind. We take privacy and security seriously. Nothing is more important than protecting your personal and financial information. We are committed to keeping your information safe and want to provide you with the tools and knowledge to protect yourself.

1. Bank Online Securely. We offer the following ways to maximize your online security.

  • Encryption
    All online transactions with CU@HOME are encrypted. Which means the information travelling between your computer or phone and a server is translated into unreadable messages. Scrambling data into an unreadable format makes it difficult for unauthorized individuals to obtain. Once the destination is reached, the messages are decrypted back into useable material.

  • 128-Bit Secure Sockets Layer (SSL) Encryption
    To access our services, your browser must also support 128-bit Secure Sockets Layer (SSL) encryption. All browsers CU@HOME supports meet this requirement. If yours doesn't, please download the appropriate encryption support from your browser's supplier. Keeping your browser up-to-date, keeps your data safe.

  • Login Verification
    A higher level verification process is another added security feature to our online banking. A rotation of three security questions, as well as picture verification, makes it harder for unauthorized people to gain access.

  • Three tries and you’re locked out!
    To ensure it is you logging into your account, we have a three strikes you’re "out" policy. Three unsuccessful login attempts and you will be locked out of online banking. This is for your protection. A quick phone call, email or visit to the branch can have your account reset promptly.

  • Direct Alerts
    Our direct alerts will let you know when important changes are made to your CU@HOME information. These alerts add another level of security to your account. By monitoring these and you can report any potential fraudulent activity as soon as it happens. If you receive an alert but did not perform a change to your internet banking, contact us immediately and we can address your concerns and take the appropriate steps to fix things.

2. What members can do to maximize online security.

Remember when using CU@HOME, always ensure you are on a secure computer with up to date virus software. It is your responsibility to not share your passwords and PIN numbers and to change them regularly. It is strongly recommended to set up our online direct alerts feature. This reliable system will alert you as soon as fraudsters have logged in.

Signing up for Direct Alerts:

  1. Log in to CU@ Home Internet Banking

  2. Navigate to the Messages and Alerts tab, click on Manage Alerts to display the Mobile Alerts page. Choose Register for Alerts.

  3. You will be asked to accept the Alerts Agreement before completing your registration.

  4. From here, add an email contact, phone contact (or both!) and follow the instructions received in the confirmation email or text.

  5. Next, select account nicknames and choose which alerts you’d want to get.

  6. Managing Your Alerts Service


3. Protect yourself against identify theft.

In this day in age, identity theft is a scary reality and is happening more and more. To avoid falling victim always protect your personal information! Your Social Insurance Number (SIN), address, date of birth and signature can all be used to open passports, credit cards or bank accounts. Guard your mail and Personal Identification Numbers (PINs), use secure social media accounts and passwords, and be sure to shred unnecessary documents with sensitive information. Only share personal information with trusted third parties and monitor your account activity. Be careful.

What are Phishing Scams?
This is when something can look real, sound real – but is it? Phishing experts will use hoax emails, fake websites and misleading phone calls to gather your personal information. This can lead to identity theft, or financial loss.

Tips to protect yourself:

  1. Don’t open email from sources you don’t know.

  2. MAXA Financial will never ask you for your PIN in an email, and will never ask you to click a link to validate your account.

  3. If an email has obvious spelling mistakes, urgent requests for money or personal information – it may be a scam.

  4. Be sure web links are legitimate – if you hover over a link with your mouse, be sure both links match.

  5. If a phone call feels suspicious, hang up and call back on a trusted phone number.

  6. Monitor your bank accounts regularly to identify suspicious transactions.


If you believe you have been a victim of Identity Theft or Phishing:

  1. Immediately file a police report and ask for a copy to provide the evidence to the various companies you will need to follow up with.

  2. Contact MAXA Financial

  3. Change any compromised usernames, passwords and PINs.

  4. Contact Equifax Canada and Trans Union Canada to request identity protection and your credit report.

  5. Report identity theft and fraud to the Canadian Anti-Fraud Centre.


4. Feel safe when using your MemberCard.

Our MAXA MemberCards are embedded with microchips. Chip card technology makes transactions even more secure. The chips are designed so they are almost impossible to duplicate. Chip technology plays a major role in reducing the risk of skimming but it has not eliminated it entirely.

Keep your information safe

    • Change your password. Changing your password or PIN every three to four months will help. Memorize your PIN. DO NOT carry this number with you and do not give this number out to anyone.

    • Check account activity regularly. Stay on top of what’s happening with your accounts. Make it a habit of reviewing your accounts so that you can quickly flag any suspicious activity and put measures in place to protect your money.

Lost or Stolen MemberCards
If your Membercard is lost or stolen, immediately call 1-800-LOST-111 (1-800-567-8111). This line is open 24/7. You must also notify your MAXA Financial as soon as possible.

a Division of Westoba Credit Union Ltd  |  Privacy  |  Security  | © 2006